Privacy Policy
Last updated: 01/05/2026
Welcome to Deplana. This privacy policy explains how we collect, use, store and protect your personal data in accordance with applicable privacy rules. By using our website and our IPTV services, you accept the practices described in this policy.
1. Data Controller
The data controller for personal data is Deplana.\nEmail: support@deplana.shop
2. What personal data we collect
We only collect information that is necessary to deliver our services. Information you provide voluntarily may include first name and last name, email address, WhatsApp number for support or delivery, as well as order information such as subscription type and duration. Information that may be collected automatically includes IP address, browser used, pages visited and technical cookies. We do not collect sensitive personal data.
3. Why we collect information
We use your information to deliver and activate your IPTV subscription, send you access details or instructions, provide technical support, improve service quality, handle payments and billing, and protect the platform against misuse and fraud. We never sell your personal data to third parties.
4. Legal basis for processing
The processing of personal data is based on the performance of the agreement for your IPTV subscription, your consent where relevant, and our legitimate interests, such as security and service improvement.
5. Sharing of information
We only share necessary information with technical providers such as hosting, email and payment solutions, as well as any analytics tools if such tools are activated. We do not share personal data with advertisers or resellers. Our partners are required to process data in accordance with applicable privacy rules.
6. Cookies
We use cookies to improve the user experience, analyse website performance and support secure operation. You can manage or block cookies through your browser settings.
7. Data security
We use several measures to protect your information, including HTTPS encryption, server protection, limited access to data and secure password routines. We aim to protect your information against unauthorised access, loss or misuse.
8. Storage period
Personal data is stored as long as your account or subscription is active, or for a limited period after the last activity when this is necessary for support, administration or fulfilment of obligations. After that, the information is deleted or anonymised. You can request deletion at any time.
9. Your rights
Under applicable privacy rules, you may have the right to access, correction, deletion, restriction, data portability, objection and the right to withdraw consent where processing is based on consent.\n\nTo exercise your rights, you can contact us at support@deplana.shop.
10. IPTV services and responsibility
By using our IPTV services, you agree to use the service only for private use. We are not responsible for content delivered or hosted by third parties, and your personal data is never used for illegal purposes.
11. Changes to the privacy policy
Deplana may update this privacy policy at any time. The latest version will always be available on the website.
12. Contact
If you have questions about personal data or this privacy policy, you can contact us at support@deplana.shop or via WhatsApp: +447346858601.
If you want to continue from here, you can see prices, contact customer support or go to the homepage.